Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Winchester | GPhC Registered Online Pharmacy | GPhC No. 9012511
Last updated: July 2026

Pharmacy Weight Loss Winchester is committed to protecting your personal data and handling it responsibly. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Pharmacy Weight Loss Winchester, a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Winchester and the surrounding areas. We act as the data controller for the personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following types of information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health and medical information: Medical history, current medications, weight, BMI, and any other clinical details necessary to provide safe pharmacy services
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected through cookies
• Communications: Records of any correspondence between you and our team

3. How We Use Your Data

We use your personal and health information to:

• Assess your suitability for weight loss treatments and provide safe, appropriate care
• Process and fulfil your prescriptions and medication orders
• Communicate with you regarding your order, treatment, or health queries
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Maintain accurate records as required by pharmacy law and clinical governance standards
• Improve our services and website functionality

We process your data on the legal bases of contract performance, legal obligation, and legitimate interests. For special category health data, we rely on the provision of health or social care as our lawful basis.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: To understand website traffic and user behaviour in an anonymised way
• Preference cookies: To remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information only in the following circumstances:

• Healthcare providers: With prescribing clinicians or other healthcare professionals involved in your care
• Delivery services: Your name and delivery address are shared with our courier to fulfil your order. We aim to dispatch approved orders within 1 working day of pharmacist approval
• Payment processors: Secure third-party providers who handle payment transactions on our behalf
• Regulatory bodies: Where required by law, such as the GPhC, NHS bodies, or law enforcement agencies
• IT and system providers: Trusted partners who support our website and operational systems, bound by strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory requirements. Financial records are kept for six years. After these periods, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or object to how we process your information. To exercise any of these rights, please contact us directly. We aim to respond to all data-related requests within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Winchester
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.